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Reasons for Declined Booking Requests

Bookings are not automatically accepted and there are a range of important reasons why bookings are declined. The reason for declining your booking will be highlighted in the email you receive in the 'Message from the business' section, with the relevant category number 1-10 below:

  1. Advance payment has not been finalised for your requested first visit. As a new client, payment in advance is requested to be finalised by 10am on the Monday of the week of your requested appointment time for all first visits. For example, if you have requested 10.30am on a Thursday morning, payment must be finalised by 10am on the Monday before the Thursday. Your request will be declined if payment is not received. Advance payment is only requested for first visits for new clients - payment must be received before the appointment can be confirmed. Please see full terms and conditions. If your first request was declined, this does not mean we cannot work together but please be aware that any future appointment requests for new clients are subject to the same conditions. If there more than 2 requests for a first visit without finalisation of advance payment, all future requests will be automatically declined and we are unable to work together.

  2. ​There is a waiting list and/or limited availability for the service you have requested. If this is the case, please let me know if you would like to be added to the waiting list and I will be in touch when appointments become available. 

  3. Your request is for a specialised service that requires a Prospective Client/New Enquiry consultation in order for ​me​ to gain a little more information on whether I can help or if we are able to work together. Consultation as the first step of contact will be outlined in the information on the webpage of the service you have requested and can be booked here. They are either 15 or 30 minute consultations by phone or Zoom. After this, both parties are free to say either yes or no to working together, without expectation or judgement.

  4. In reviewing any information you have provided, the support you may gain the most benefit from is outwith the scope of my services, and that I would be currently unable to help you at this time. This does not mean we cannot work together, it just means that I cannot help you with the issue you have contacted me about and/or it is of a different nature to the service you have requested. I may be able to help you with other support needs.​ If you would like to discuss this, please book a 15 minute phone consultation.

  5. W​e ha​d previously ​worked therapeutically together and the relationship was dissolved. If this was ​due to seeking support for issues that I considered outwith the scope of my services​ (for example counselling or psychotherapy), the first ​step to resuming ​contact for services within my scope of expertise is a 15 or 30 min phone or Zoom consultation.

  6. We ​have ​worked together previously and the relationship was dissolved by yourself​ either verbally, in writing or by halting therapy. If this is the case, the first step to resuming contact is a 30 min phone consultation as the first step to resuming contact.

  7. It has been an extended​ period of time since we worked together - please book a pre-appointment 30 minute phone consultation​ or a First Visit appointment. This offers the opportunity to discuss and consider your experiences since your last appointment​ and the best way forward in resuming appointments.

  8. I​n ​our ​communications​ and/or therapy sessions I ​have outlined ​that, in my professional opinion, I would only be able to agree to begin supporting you or to continue to provide my services subject to your commitment to a ​series of regular sessions/​dedicated support plan,​ or that I have advised you that the issue you are seeking support for requires your regular attendance, more than one session every few weeks/months. If this is the case and you would like to commit to a plan, these can be booked here. If this has been discussed with you and you declined committing to a plan or regular sessions, future requests to book one-off or irregular/sporadic appointments will also be declined.

  9. Repeated lateness, rescheduling, cancellation and non attendance at appointments. Late or missed payments for services and repeated reminders, as outlined in the terms and conditions of booking.

  10. Requesting services you have stated that you are unable to fund and/or requesting free services including apprenticeships.

  11. Disrespect of, and non adherence to, personal and professional boundaries​, ​ethics​, terms or conditions ​outlined by Flourish​​ including but not limited to

  • repeatedly ignoring my professional attendance recommendations and assessments

  • repeated communications requesting advice and support between appointments

  • communications requesting, and with expectations of receiving, services free of charge including guidance, advice, support and training

  • repeated communications requesting advice without committal to appointments

  • manipulation or other attempts to bargain or force appointments or services

  • any form of attempted harassment or intimidation

  • any conflict of interest

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